McDonald’s refuse to serve men on horse and cart due to little-known drive-thru rules

Sometimes you just get a real craving for a McDonald’s – even if you’re riding around on a horse and cart.

That’s what happened to two hungry lads, who ended up in a dramatic stand-off with staff due to a set of little-known rules about the fast food chain’s drive-thrus.

The famished duo pulled into a branch in Weston-super-Mare, North Somerset, last month as if it was completely normal and attempted to place an order at the tannoy.

But they were told their vehicle wasn’t allowed, leading to a tense stand-off with staff, who started shutting the ordering windows.

The McDonald’s workers even threatened to call the police if the pair didn’t leave despite making a ‘decent’ argument for why they should be served.

The bizarre scenes were caught on camera by content creator Jake Sweet, who began filming when he saw the horse and cart pull into the space next to him.

Jake, who shared the footage with his 10million followers, explained: “They came into the spot next to us and ordered at the tannoy, then a member of staff came out and said ‘you can’t order here, your vehicle isn’t a vehicle’.

“You could clearly tell the two guys were annoyed but they were being reasonable with it and trying to give a valid argument.

“They were more trying to convince the McDonalds staff that the horse and cart is the original vehicle, and I kind of see where they’re coming from.

“While the guys were trying to put up a decent argument I think they knew they were getting nowhere.

“First they were at the ordering window, who were having none of it and shut the window.

“Then they tried the collection window, asked for a complaint form and one of the managers came out.

“The management threatened to call the police. I don’t think they were worked up or anything, it was probably just a scare tactic to get them to move on as quickly as possible.

“Obviously it’s pretty uncommon but there are people who take a horse and cart everywhere – I’d have thought that McDonald’s would have served them.”

There is a McDonald’s policy that anyone riding on a horse and cart to be served at a drive-thru, so the staff were just following the rules.

A McDonald’s spokesman said: “Our drive-thru lanes are custom built for motor cars, vans, trucks and road-worthy mobility scooters.

“The health and safety of our customers and employees is our top priority and for this reason we are unable to serve pedestrians, bicycle riders, non road-worthy mobility scooters, horse riders or any horse-drawn vehicles through the Drive-thru lane.”

The men joined the orderly queue of cars as if it was normals and were then approached by a member of staff who gave them the bad news.

They rode up to the collection window and asked to file a formal complaint, but were told by the branch manager that the police would be called if they didn’t leave.

Jake believes the guys actually responded ‘really well’ to the situation and revealed they apologised to others in the queue behind them before riding off.

“They knew it was heading nowhere and they’d maybe had that situation before,” he said. “Whether the police turn up or not, they’re not really going to get their McDonald’s either way.

“They apologised to everyone they were holding up in the queue and then they went off. They were nice enough guys and handled it well.

“It was also really nice to see a horse and cart nowadays. “If there were kids in the drive-thru or in the restaurant and a horse and cart comes around and gets served I think they’re going to really appreciate that.

“I know if I saw a horse and cart get served I’d think that was so cool of McDonald’s.”

There was a happy ending to the story, as Jake and his TikToker girlfriend Shauni spotted the lads on the way back home.

They pulled up alongside the horse and cart and handed them a spare cheeseburger to make sure they didn’t go hungry.

“I always get an extra cheeseburger for myself and so we just decided to catch up with them and throw them it,” said Jake.

“It wasn’t easy to throw it to him, but it went pretty smoothly actually. I thought afterwards that I could’ve bought them their whole meal but a cheeseburger’s something at least.

“Both of the guys have been in contact with me since and were quite grateful that I’d taken the time to film their experience of it.

“Personally I’d probably want McDonald’s to consider changing their policy, but I don’t think this will affect them massively in their day-to-day business – they seem to be doing quite well.”

Jake uploaded the video to TikTok, where it’s racked up more than 48,000 likes and comments.

It has sparked a debate online, with some people claiming they should have been served and others stating McDonald’s were right to not serve them.

One person wrote: “‘Not in a vehicle’. For me it’s a vehicle.”

Another commented: “That isn’t right they should serve all in different rides.”

While a third agreed: “I would serve them, it’s really not fair.!

Should the guys have been served on their horse and cart?